Matt Egol

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What is the Movable Middle and how to use it?

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Building Design Modularity

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Want to create a workplace where innovation thrives and collaboration is second nature?

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How does focusing on CX and Culture together help accelerate your growth flywheel?

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Use AI to strengthen journey analytics

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Integrated AI Solutions in Call Centers

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How Do you Flip the Interview?

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CX+EX=Happy Customers

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Showing love to your Movable Middle

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Using AI to make behavior training more actionable

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Tired of spinning your wheels? Matt Egol reveals how to get your growth flywheel moving – FAST.

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Targeting the Movable Middle

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Fintech Innovations impacting CX

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How do you Measure Propensity in Movable Middles

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Moving the industry forward on AI Personalization

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Immediacy

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Creating Freedom to Innovate

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Build the Muscle

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EX Augments CX

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Onboarding your surveys to create segments linked to your Movable Middle

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Call centers as a growth engine

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Learning from Watching

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Who Owns CX in an Org

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Building actionable personas